Unable To Successfully Route Loan Approvals Via AME (Doc ID 2228806.1)

Last updated on FEBRUARY 06, 2017

Applies to:

Oracle Loans - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version,

ACTUAL BEHAVIOR
---------------
You are wanting to use AME for Loans approval but Loans seems to still be routing based on the Loans Manager assignment.

EXPECTED BEHAVIOR
-----------------------
You expect to use AME and the routing to be correct.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup Loans with AME.
2. Submit a loan for approval but it appears to go to the Loans Manager assignment instead of AME.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot route loans to the correct approver using AME.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms