Debrief Error :The Party Account Doesn't Belong To XXXX As Mandated By TCA (Doc ID 2229100.1)

Last updated on JANUARY 31, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Debrief / Field Service Report in TEST instance

Getting the following error while debriefing for some Service Requests


ERROR
-----------------------
 The Party account doesn't belong to XXXX as mandated by TCA. Please check TCA tables.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Service Request with only party but no account (bank the account if it gets defaulted)
2. Add item instance form LOV which is owned by some other customer (party related) and then save
3. Create field service task
4.Click debrief
5.Enter details and try to process the debrief


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms