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Debrief Error :The Party Account Doesn't Belong To XXXX As Mandated By TCA (Doc ID 2229100.1)

Last updated on FEBRUARY 22, 2019

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Debrief / Field Service Report in TEST instance

Getting the following error while debriefing for some Service Requests

 The Party account doesn't belong to XXXX as mandated by TCA. Please check TCA tables.

The issue can be reproduced at will with the following steps:
1. Create a Service Request with only party but no account (bank the account if it gets defaulted)
2. Add item instance form LOV which is owned by some other customer (party related) and then save
3. Create field service task
4.Click debrief
5.Enter details and try to process the debrief


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