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TeleService - Charges: Price List From Contract Coverage Is Overwritten With The Value In The Profile "Charge: Default Price List" (Doc ID 2229297.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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The charge line Price List defaulted from the contract coverage in the Service Request form is overwritten with the price list value in the profile option "Charge: Default Price List".

EXPECTED BEHAVIOR
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If the Service Request is associated with a Contract, the charge line Price List should get defaulted from the contract coverage.

STEPS
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1. Set the value for the following profiles:
       Service: Charge Line Default Price List => Use value from profile 'Charge: Default Price List'
       Charge: Default Price List                     => Your default price list

2. Navigate to Service (R) -> Service Requests -> Create Service Request.

3. Enter the Serial Number and tab-out.

4. The instance details and contract number is populated in the SR header.

5. Click on Charges tab -> Pricing Rules.
    The contract is correctly populated in the Charges line but the price list is the one from the profile option "Charge: Default Price List" price list instead of being the one from the contract coverage.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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