Charge Line Price List From Contract Coverage Is Overwritten With The Price List In The Profile "Charge: Default Price List" (Doc ID 2229297.1)

Last updated on FEBRUARY 01, 2017

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Service Request Form

ACTUAL BEHAVIOR
---------------
The charge line price list defaulted from the contract coverage in the service request form is overwritten with the price list value in the profile option "Charge: Default Price List".

EXPECTED BEHAVIOR
-----------------------
If the Service Request is associated with Contract, The charge line price list should get defaulted from the contract coverage.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set the value for the following profiles
  Service: Charge Line Default Price List: Use value from profile 'Charge: Default Price List'
  Charge: Default Price List: your default price list

2. Navigate to Service (R) -> Service Requests -> Create Service Request.
3. Enter the Serial Number and tab-out.
4. The instance details and contract number is populated in the SR header.
5. Click on Charges tab -> Pricing Rules. The contract is correctly populated in the Charges line but the price list is the one from the profile option "Charge: Default Price List" price list instead of being the one from the contract coverage



Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms