Sales Agreements are Expired but they do not Close (Doc ID 2230004.1)

Last updated on FEBRUARY 05, 2017

Applies to:

Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

Find some expired Sales Agreements cannot be closed.

For some , the Close action does not error but the status is not changed to Closed and workflow is at  'CLOSE_BLANKET_ELIGIBLE' status

For the remaining Agreements , Close gives error

This sales agreement is not eligible to Close. To be eligible to Close, the workflow must be at the activity "Close Sales Agreement - Eligible"

and workflow is stuck at 'Sales Agreement Expired Notification' activity


Expect a fix to be able to Close these Agreements.


STEPS

The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Sales Agreement > Sales Agreements
3. Query any of these Agreements and do a mouse right click > Choose workflow > Close



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms