Sales Agreements are Expired but they do not Close
(Doc ID 2230004.1)
Last updated on JUNE 06, 2018
Applies to:Oracle Order Management - Version 184.108.40.206 and later
Information in this document applies to any platform.
Find some expired Sales Agreements cannot be closed.
For some , the Close action does not error but the status is not changed to Closed and workflow is at 'CLOSE_BLANKET_ELIGIBLE' status
For the remaining Agreements , Close gives error
and workflow is stuck at 'Sales Agreement Expired Notification' activity
Expect a fix to be able to Close these Agreements.
The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Sales Agreement > Sales Agreements
3. Query any of these Agreements and do a mouse right click > Choose workflow > Close
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