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Getting 'Unit of measure HRS is either disabled or invalid' Error While Creating A Dispatch Task (Doc ID 2230022.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Service Request Form

When attempting to create dispatch task, the following error occurs.


"Unit of measure HRS is either disabled or invalid.
Check the profile option "Time unit of measure class" and make sure it matches the value of the class of unit of measure."

The issue can be reproduced at will with the following steps:
1. Navigate to Service (R) -> Service Request -> Create Service Requests. Create the Service Request.
2. Click on Task tab.
3. Select the dispatch task type and enter the owner and assignee name.
4. Click on save icon.




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