Online Employee W-2 In Employee Self Service Errors With Internal Server Error (Doc ID 2230131.1)

Last updated on MARCH 28, 2017

Applies to:

Oracle HRMS (US) - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 HRMS RUP 9 <Patch 21980909> version, in Production,

When attempting to access the Online W-2, the page never returns any data, it just spins and spins and finally returns the error Internal Server Error


Steps to Reproduce:
The issue can be reproduced at will with the following steps:



1. Submit the Year End Pre Processor (YEPP)

2. Try and access the Online W-2

3. Observe that the page just spins and spins and doesn't display any data


Cause

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