Java Exception Error 'CsfTaskAMImpl.handleUIDisplayRule' When Try To Open/Add/Show Parts For A Task In Agent Dashboard Page
(Doc ID 2230547.1)
Last updated on DECEMBER 04, 2019
Applies to:
Oracle Customer Support - Version 12.2.5 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.5 version, Agent Dashboard
When attempting to perform any action on the newly created task,
the following error occurs.
ERROR
-----------------------
"You have Encountered an unexpected error. Please contact your system administrator for assistance
Click here for exception details"
Exception Details.
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:886)
at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(OAException.java:1009)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
..
..
## Detail 0 ##
java.lang.NullPointerException
at oracle.apps.csf.portal.task.server.CsfTaskAMImpl.handleUIDisplayRule(CsfTaskAMImpl.java:984)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:95)
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Customer Support Specialist (R) -> Agent Dashboard
2. Click on the Service Request number. In the Update SR page, create a new task under 'Resolution and Wrap up' tab
3. Click on Update icon/Task Number/Debrief icon/Parts icon of that Task
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |