My Oracle Support Banner

Java Exception Error 'CsfTaskAMImpl.handleUIDisplayRule' When Try To Open/Add/Show Parts For A Task In Agent Dashboard Page (Doc ID 2230547.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.


On : 12.2.5 version, Agent Dashboard

When attempting to perform any action on the newly created task,
the following error occurs.


"You have Encountered an unexpected error. Please contact your system administrator for assistance
Click here for exception details"

Exception Details.
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperException(
at oracle.apps.fnd.framework.OAException.wrapperException(
at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
## Detail 0 ##
at oracle.apps.csf.portal.task.server.CsfTaskAMImpl.handleUIDisplayRule(
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(

The issue can be reproduced at will with the following steps:
1. Navigate to Customer Support Specialist (R) -> Agent Dashboard
2. Click on the Service Request number. In the Update SR page, create a new task under 'Resolution and Wrap up' tab
3. Click on Update icon/Task Number/Debrief icon/Parts icon of that Task




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.