Java Exception Error 'CsfTaskAMImpl.handleUIDisplayRule' When Try To Open/Add/Show Parts For A Task In Agent Dashboard Page

(Doc ID 2230547.1)

Last updated on FEBRUARY 06, 2017

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Agent Dashboard

When attempting to perform any action on the newly task,
the following error occurs.

ERROR
-----------------------

"You have Encountred an unexpeccted error. Please contact your system administrator for assistance
Click here for excception details"

Exception Details.
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:886)
at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(OAException.java:1009)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
..
..
## Detail 0 ##
java.lang.NullPointerException
at oracle.apps.csf.portal.task.server.CsfTaskAMImpl.handleUIDisplayRule(CsfTaskAMImpl.java:984)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:95)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Customer Support Specialist (R) -> Agent Dashboard
2. Click on the Service Request number. In the Update SR page, create a new task under 'Resolution and Wrap up' tab
3. Click on Update icon/Task Number/Debrief icon/Parts icon of that Task

Cause

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