Interface Trip Stop Errors with ORA-31011: XML Parsing Failed (Doc ID 2230724.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Shipping Execution - Version 12.2.5 and later
Information in this document applies to any platform.


When attempting to interface trip stop 14709715, the following error occurs.

ORA-00604: error occurred at recursive SQL level 1
ORA-31011: XML parsing failed
ORA-19213: error occurred in XML processing at lines 1
LPX-00225: end-element tag "HEADER_TYPE" does not match start-element tag "PACKING_INSTRUCTIONS" in Package ASO_ORDER_F
TIMESTAT: 31-JAN-17 12:14:45: -17391668.16 : EXITING RETRIEVE OC MESSAGES

The issue can be reproduced at will with the following steps:
1. Nav->shipping->interfaces->run
2 Run interface trip stop for trip stop 14709715
3. ITS completes with warning
4. Review ITS debug log file, see above error.

The issue has the following business impact:

Due to this issue, users cannot complete interfacing trip stop 14709715 to OM and Inventory. This leaves unprocessed shipping transactions which prevent closure of the current accounting period.


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