Exclude from Dunning Option Removes the Dunning Letter Set From the Customer Profile (Doc ID 2230764.1)

Last updated on FEBRUARY 06, 2017

Applies to:

Oracle Advanced Collections - Version 12.2.4 and later
Information in this document applies to any platform.

Goal

Is there a way to keep the dunning letter set value from being removed if the 'Exclude from Dunning' option is used?

In Advanced Collections, when the 'Exclude from Dunning' option is chosen, the Send Dunning flag is unchecked on the Customer form, and the existing dunning letter set is removed.  If the user re-enables dunning via the 'Include in Dunning' menu option, the Send Dunning flag is checked, and the the first dunning letter set defined is added.  This may be the incorrect dunning letter set for this customer.

Solution

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