R12: IBY: Send Separate Remittance Advices Email Request Failed with Status ::12 (Doc ID 2230777.1)

Last updated on JUNE 16, 2017

Applies to:

Oracle Payments - Version 12.1.3 and later
BI Publisher (formerly XML Publisher) - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to send email notifications to suppliers via the Send Separate Remittance Advices program, the following error occurs.

ERROR
Preparing for email delivery
SMTP server host: null
Email subject: Separate Remittance Advice: payment reference number - 123456789
Recipient: supplier_email@domain1.com
Content file name: Payment123456789.html
Email send from: sender_email@domain2.com
before calling XDO req.setDocument()
before calling XDO req.submit()
Request Failed with Status ::12
The delivery request was failed because of the error in the server side.
Sucessfully delivered separate remittance advice/payer notification.

NOTE: Items in bold are samples only.  The values will vary by payment and email configuration.

STEPS
The issue can be reproduced at will with the following steps:
1. Submit the Send Separate Remittance Advices request
2. The concurrent request reports that it completed successfully
3. Review the concurrent request log and observe some or all of the email requests resulted in error

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, suppliers are not being notified of payment remittance advice details by email.

Cause

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