R12: IBY: Send Separate Remittance Advices Email Request Failed with Status ::12
Last updated on NOVEMBER 22, 2017
Applies to:Oracle Payments - Version 12.1.3 and later
BI Publisher (formerly XML Publisher) - Version 12.1.3 and later
Information in this document applies to any platform.
When attempting to send email notifications to suppliers via the Send Separate Remittance Advices program, the following error occurs.
Preparing for email delivery
SMTP server host: null
Email subject: Separate Remittance Advice: payment reference number - 123456789
Content file name: Payment123456789.html
Email send from: firstname.lastname@example.org
before calling XDO req.setDocument()
before calling XDO req.submit()
Request Failed with Status ::12
The delivery request was failed because of the error in the server side.
Sucessfully delivered separate remittance advice/payer notification.
The issue can be reproduced at will with the following steps:
1. Submit the Send Separate Remittance Advices request
2. The concurrent request reports that it completed successfully
3. Review the concurrent request log and observe some or all of the email requests resulted in error
The issue has the following business impact:
Due to this issue, suppliers are not being notified of payment remittance advice details by email.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms