Error 'JBO-25060: Unexpected error encountered while trying to retrieve the next row from JDBC ResultSet for collection ArCMAnalysisCrdSummaryBillingVO' After Click To Refresh Data On Case Folder (Doc ID 2230800.1)

Last updated on FEBRUARY 07, 2017

Applies to:

Oracle Credit Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Analysis Tab

When attempting to click the "Refresh Data" button from "View All Data" on any customer in Credit Management,
the following error occurs.

This does not happen to case folders on a customer where the "Refresh Data" button has not been clicked.

ERROR
-----------------------
oracle.jbo.RowNotFoundException: JBO-25060: Unexpected error encountered while trying to retrieve the next row from JDBC ResultSet for collection ArCMAnalysisCrdSummaryBillingVO.xml


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Generate a case folder.
2. Click to "Refresh Data" and get the error.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot refresh case folder data.

Cause

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