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Credit Card Number Field Is Getting Reverted to Default Number on Tab Out (Doc ID 2230912.1)

Last updated on JULY 12, 2021

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Transaction Entry

Unable to update or enter new credit card in OM. The issue occurs after applying a handful of patches. Before the patches were applied, users were able to simply override the defaulted credit card with a new one, save it, then book the order. And now with the patches applied, the user would follow the same procedure; however, the system will present the user that the transaction have been saved successfully but reverts the previously defaulted credit card back into the form, does not save the new credit to be stored in Customer Standard - site level as it should.

Expect to be able to update or enter new credit card in OM.

The issue can be reproduced at will with the following steps:
1. Order Management Super User responsibility. Create new order and enter line item.
2. Navigate to Order Header > Others tab then select payment type of ‘Credit Card’. System will then default a previously used customer’s credit card stored in Customer Standard
3. User then overrides the default credit card to a new Card. System will remove the Card Holder name and Card Expiration Date. User will proceed with entering the new Card Holder name and Expiration Date and save the entry.
4. The system will present the user that the changes have been saved successfully; however, the previous default credit card will be defaulted again and the new credit card does not get saved into the customer’s profile in Customer Standard.


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