Profit Margin Report Not Showing Debrief Item# (Doc ID 2231021.1)

Last updated on FEBRUARY 18, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Charges UI, APIs, and schema 

ACTUAL BEHAVIOR
---------------
Profit Margin Report not showing item#

EXPECTED BEHAVIOR
-----------------------
Expect the item details to be populated in the Profit Margin report

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Service Request
2. Add charge lines
3. Tools2->Profit Margin report


Cause

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