My Oracle Support Banner

Profit Margin Report Not Showing Debrief Item Number (Doc ID 2231021.1)

Last updated on FEBRUARY 24, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Charges UI, APIs, and schema 

ACTUAL BEHAVIOR
---------------
Profit Margin Report not showing item number 

EXPECTED BEHAVIOR
-----------------------
Expect the item details to be populated in the Profit Margin report

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Service Request
2. Add charge lines
3. Tools2->Profit Margin report


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.