UPK: The Enablement Service Pack Can Only Be Applied to UPK 12.1.0.2 Or Higher (Doc ID 2231202.1)

Last updated on FEBRUARY 20, 2017

Applies to:

User Productivity Kit - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to install ESP3 for Knowledge Center 12.1.0.2, the following error occurs.

ERROR
-----------------------
The Enablement Service Pack can only be applied to User Productivity Kit 12.1.0 Enablement Service Pack 2 [12.1.0.2] or higher.


STEPS
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The issue can be reproduced at will with the following steps:
1. Launch ESP3 .exe
2. Proceed through steps to install.
3. Click install
4. See error


Cause

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