UPK: The Enablement Service Pack Can Only Be Applied to UPK Or Higher

(Doc ID 2231202.1)

Last updated on FEBRUARY 20, 2017

Applies to:

User Productivity Kit - Version 12.1.2 and later
Information in this document applies to any platform.


When attempting to install ESP3 for Knowledge Center, the following error occurs.

The Enablement Service Pack can only be applied to User Productivity Kit 12.1.0 Enablement Service Pack 2 [] or higher.

The issue can be reproduced at will with the following steps:
1. Launch ESP3 .exe
2. Proceed through steps to install.
3. Click install
4. See error


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