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Service Charges - Projects: JBO-27122: SQL Error During Statement Preparation (Doc ID 2231229.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.2.3 to 12.2.6 [Release 12.2]
Information in this document applies to any platform.

Symptoms

On 12.2.5 - Charges:

When attempting to drill down from Projects Expenditure form to TeleService (Service Request), an error occurs.

Error:

oracle.jbo.SQLStmtException: JBO-27122: SQL error during statement preparation.

Statement: SELECT * FROM (SELECT inc.incident_id ""incident_id"" ,
          inc.incident_number ""ServiceRequestNumber"" ,
          tl.summary ""ProblemSummary"" ,
          inc.problem_code ""ProblemCode"" ,
          inc.resolution_code ""ResolutionCode"",
          inc.contract_number ""ContractNumber"",
           ( ...

Steps:

1. Import Expenditure from TeleService to Projects.
2. Try to drill down from Projects to TeleService.
3. Reported error appears

For details about the navigation and errors, please review the file attached at the bottom of this Note.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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