R12 Upgrade: Unexpected Error Received When Accessing Contact Information in Legal Entity Manager

(Doc ID 2232016.1)

Last updated on FEBRUARY 10, 2017

Applies to:

Oracle Legal Entity Configurator - Version 12.2.6 and later
Information in this document applies to any platform.


On : 12.2.6 version, Legal Addresses

When attempting to access Accounting Setup Manager - Contact information, the following error occurs.

This can also be reproduced when trying to access contact information from Legal Entity Manager responsibility.

You have encountered an unexpected error. Please contact your System Administrator.

## Detail 0 ##
at oracle.apps.xle.legalsystem.contact.webui.ContactCO.processRequest(ContactCO.java:45)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:643)

The issue can be reproduced at will with the following steps:
1. Responsibility:  Legal Entity Manager
2. Navigation: Query Legal Entity > Press on Details >
3. Go to Contact Information Tab > Receive the error.

The issue has the following business impact:
Due to this issue, users cannot access contact information.


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