R12 Upgrade: Unexpected Error Received When Accessing Contact Information in Legal Entity Manager (Doc ID 2232016.1)

Last updated on FEBRUARY 10, 2017

Applies to:

Oracle Legal Entity Configurator - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Legal Addresses

When attempting to access Accounting Setup Manager - Contact information, the following error occurs.

This can also be reproduced when trying to access contact information from Legal Entity Manager responsibility.

ERROR
-----------------------
You have encountered an unexpected error. Please contact your System Administrator.

## Detail 0 ##
java.lang.NullPointerException
at oracle.apps.xle.legalsystem.contact.webui.ContactCO.processRequest(ContactCO.java:45)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:643)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility:  Legal Entity Manager
2. Navigation: Query Legal Entity > Press on Details >
3. Go to Contact Information Tab > Receive the error.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access contact information.

Cause

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