Service Request Approval Workflow Not Going Through (Doc ID 2232045.1)

Last updated on FEBRUARY 09, 2017

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Service Request Form

ACTUAL BEHAVIOR
---------------
Service Request Approval workflow is initiated

The SR status id changed manually to an status for approving, however the status is not changing to an intermediate status



EXPECTED BEHAVIOR
-----------------------
The SR status should change to an intermediate status

The Approval should receive a notification and then the approval  should be able to accept or reject the notification

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Service
2. Create Service Request
3. Create an SR
4. Change status to "Submit for Approval"

Cause

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