Strategy is Not Being Assigned When IEX: Skip Default Strategy Assignment is Set to No
(Doc ID 2232082.1)
Last updated on DECEMBER 04, 2019
Applies to:Oracle Advanced Collections - Version 12.1 and later
Information in this document applies to any platform.
You've noticed that when IEX: Skip Default Strategy Assignment is set to No and IEX: Strategy Management runs, the Default Strategy is not being assigned even when the Score matches the Strategy.
Profile - IEX: Skip Default Strategy Assignment to No
Strategy Setup - Good Strategy with Lowest Applicable Score = 75
Medium Strategy with Lowest Applicable Score = 50
Bad Strategy with Lowest Applicable Score = 0
You've set the IEX: Default Strategy Template to be Good Strategy.
Now, your customer has a score of 90 so it should get the Good Strategy assigned, but instead nothing is assigned.
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