Strategy is Not Being Assigned When IEX: Skip Default Strategy Assignment is Set to No (Doc ID 2232082.1)

Last updated on FEBRUARY 09, 2017

Applies to:

Oracle Advanced Collections - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

You've noticed that when IEX: Skip Default Strategy Assignment is set to No and IEX: Strategy Management runs, the Default Strategy is not being assigned even when the Score matches the Strategy.

Example:

Profile - IEX: Skip Default Strategy Assignment to No

Strategy Setup -  Good Strategy with Lowest Applicable Score = 75
                            Medium Strategy with Lowest Applicable Score = 50
                            Bad Strategy with Lowest Applicable Score = 0

You've set the IEX: Default Strategy Template to be Good Strategy.

Now, your customer has a score of 90 so it should get the Good Strategy assigned, but instead nothing is assigned.

 

Cause

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