My Oracle Support Banner

Strategy is Not Being Assigned When IEX: Skip Default Strategy Assignment is Set to No (Doc ID 2232082.1)

Last updated on MAY 15, 2018

Applies to:

Oracle Advanced Collections - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

You've noticed that when IEX: Skip Default Strategy Assignment is set to No and IEX: Strategy Management runs, the Default Strategy is not being assigned even when the Score matches the Strategy.

Example:

Profile - IEX: Skip Default Strategy Assignment to No

Strategy Setup -  Good Strategy with Lowest Applicable Score = 75
                            Medium Strategy with Lowest Applicable Score = 50
                            Bad Strategy with Lowest Applicable Score = 0

You've set the IEX: Default Strategy Template to be Good Strategy.

Now, your customer has a score of 90 so it should get the Good Strategy assigned, but instead nothing is assigned.

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.