Instance Detail Link Under Tools Menu Is Disabled When Order Line Is In Closed Status (Doc ID 2232597.1)

Last updated on FEBRUARY 10, 2017

Applies to:

Oracle Installed Base - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Support Codes

ACTUAL BEHAVIOR
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When attempting to view Instance Detail from Order Management Installation Details form when the line is closed. The instance details link is not enabled.

EXPECTED BEHAVIOR
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The instance details link should be available irrespective of line status.

STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigation : Order, Returns > Sales Orders > Query Order > Navigate to Sales Orders form > Line Items Tab
3. Click on CLOSED Line which is associated to item instance details.
4. Click on Actions button > select Installation Details from drop down menu
5. Select Item Instance line > Click on Tools > Instance Details it is disabled.

Cause

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