12.2 E-Business Suite Users Report Intermittent Login Issues Due To Error ' oracle.apps.fnd.framework.OAException: oracle.adf.mds.exception.MDSRuntimeException: Error in IAS Cache: null' (Doc ID 2233119.1)

Last updated on FEBRUARY 21, 2017

Applies to:

Oracle Applications Framework - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

E-Business Suite 12.2 Applications Framework, Framework issues

 

 

 

Users report intermittent errors when logging in.

Some users are reporting these errors while accessing other HTML pages.

Both issues return a similar error: "Error In IAS Cache"

The full error message is 'oracle.apps.fnd.framework.OAException: oracle.adf.mds.exception.MDSRuntimeException: Error in IAS Cache: null.

For more detailed analysis the complete error stack is included below:

oracle.apps.fnd.framework.OAException: oracle.adf.mds.exception.MDSRuntimeException: Error in IAS Cache: null
  at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
  at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1169)
  at oracle.apps.fnd.framework.webui.OAPageBean.renderDocument(OAPageBean.java:3394)
  at oracle.apps.fnd.framework.webui.OAPageBean.renderDocument(OAPageBean.java:3189)
  at _pages.__oa._jspService(__oa.java:252)
  at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
  at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
  at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
  at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:301)
  at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:184)

The issue has the following business impact:
Due to this issue, users intermittently cannot access the application.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms