Cancel Retrobill Order fails with Error : You are not allowed to cancel Order Line because: Line Fulfilled (Doc ID 2233452.1)

Last updated on FEBRUARY 14, 2017

Applies to:

Oracle Order Management - Version 12.0.6 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Symptoms


When attempting to cancel Retrobill Orders,
the following error occurs.

ERROR

You are not allowed to cancel Order Line because: Line Fulfilled.



The Retrobill Order is in Entered status , when the cancel action is attempted


STEPS

The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Orders, Returns > Sales Order Form
3. Query the Retrobill Order to be cancelled
4. Click on Actions > Cancel and see the above error


Cause

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