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12.2 AD utilities fail with "RC-20011: Fatal: Failed to retrieve OS name. The following OS string returned from System.getProperty("os.name" own: Windows Server 2012 R2" (Doc ID 2233628.1)

Last updated on FEBRUARY 14, 2017

Applies to:

Oracle Applications DBA - Version 12.2 and later
Microsoft Windows x64 (64-bit)

Symptoms

When attempting to run any AD utility the following error occurs.

Fri 02/10/2017 11:00 AM
ECHO is off.
ECHO is off.
Fri 02/10/2017 11:00 AM
ECHO is off.
ECHO is off.
APPSORA.cmd exiting with status 0
Enter the WebLogic Admin Password: Welcome123
Checking the status of AdminServer
RC-20011: Fatal: Failed to retrieve OS name. The following OS string returned from System.getProperty("os.name") is unknown: Windows Server 2012 R2
The below exception occurred:
null
java.lang.reflect.InvocationTargetException
  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
  at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
  at java.lang.reflect.Method.invoke(Method.java:606)
  at oracle.apps.ad.tools.configuration.EBSProvisioner.main(EBSProvisioner.java:5174)
Caused by: java.lang.ExceptionInInitializerError
  at oracle.apps.ad.context.OAVars.startElement(OAVars.java:475)
  at oracle.xml.parser.v2.XMLContentHandler.startElement(XMLContentHandler.java:182)
  at oracle.xml.parser.v2.NonValidatingParser.parseElement(NonValidatingParser.java:1598)
  at oracle.xml.parser.v2.NonValidatingParser.parseRootElement(NonValidatingParser.java:455)
  at oracle.xml.parser.v2.NonValidatingParser.parseDocument(NonValidatingParser.java:401)
  at oracle.xml.parser.v2.XMLParser.parse(XMLParser.java:273)
  at

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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