Oracle Sitehub Hierarchy Updates Are Not Flowing/Updating To Sites (Site Pages)

(Doc ID 2233658.1)

Last updated on FEBRUARY 14, 2017

Applies to:

Oracle Site Hub - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Site Hierarchy Flows

ACTUAL BEHAVIOR
---------------
Oracle Sitehub Hierarchy updates are not flowing/Updating to Sites (Site Pages)

We are making changes in hierarchy and they used to flow to sites but For January 2017 hierarchy we did some changes against the office and assigned it to other Areas but these changes are not reflecting in site pages.

EXPECTED BEHAVIOR
-----------------------
Changes made to the hierarchy should flow to the Sites

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sitehub User Responsibility --> Site Home --> Hierarchies --> Hierarchy Workbench --> Create Hierarchy --> apply -->
2. Copy the Regions, Offices from December 2016 hierarchy --> Move the restaurant 0657 from Area 21 to Area 51 --> Save
3. Run the program "RRS Site Import Interface Program"
4. Go to Sites --> Search offices with number "0657" --> Go --> click to open the office --> Attributes --> go --> under RAU reference pane --> Area is 21 but it should be 51

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the sites are not getting updated when we make changes to the hierarchy

Cause

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