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Oracle Sitehub Hierarchy Updates Are Not Flowing/Updating To Sites (Site Pages) (Doc ID 2233658.1)

Last updated on MARCH 17, 2019

Applies to:

Oracle Site Hub - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Site Hierarchy Flows

ACTUAL BEHAVIOR
---------------
Oracle Sitehub Hierarchy updates are not flowing/Updating to Sites (Site Pages)

While making changes in hierarchy and they used to flow to sites but For X hierarchy we did some changes against the office and assigned it to other Areas but these changes are not reflecting in site pages.

EXPECTED BEHAVIOR
-----------------------
Changes made to the hierarchy should flow to the Sites

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sitehub User Responsibility --> Site Home --> Hierarchies --> Hierarchy Workbench --> Create Hierarchy --> apply -->
2. Copy the Regions, Offices from Y hierarchy --> Move the restaurant AAAA from Area BB to Area CC --> Save
3. Run the program "RRS Site Import Interface Program"
4. Go to Sites --> Search offices with number "AAAA" --> Go --> click to open the office --> Attributes --> go --> under RAU reference pane --> Area is BB but it should be CC

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the sites are not getting updated when we make changes to the hierarchy

Cause

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In this Document
Symptoms
Cause
Solution
References


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