QA Check Failure Notification Does Not Have The Customer Name In The Subject (Doc ID 2233699.1)

Last updated on FEBRUARY 17, 2017

Applies to:

Oracle Service Contracts - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, QA Related

QA Check Failure notification does not have the customer name in the subject.

When a contract is auto-renewed through the date assembler process and if the contract cannot be activated because of the QA Check validation at that time , the workflow "OKSKPRCS" sends a notification indicating then contract has failed QA Check validation .

But the notification that is sent does not contain the customer name in the subject.

Cause

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