Profile "Service: Restrict Bill-to And Ship-to Parties" Value Not Considered in Charges. (Doc ID 2233780.1)

Last updated on FEBRUARY 14, 2017

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Party and account merge

ACTUAL BEHAVIOR
---------------
The profile "Service: Restrict Bill-to and Ship-to Parties" in Charges was set
to 'Allow all active parties', but LOV doesn't show all parties in the Bill-To LOV entries. The value set for this profile is not being considered.

EXPECTED BEHAVIOR
-----------------------
The profile "Service: Restrict Bill-to and Ship-to Parties" value should be considered while displaying bill-to results.

STEPS
-----------------------
The issue can be reproduced with the following steps:
1. Navigate to Service (R) -> Others -> Profile System Values.
Choose the profile option: Service: Restrict Bill-to and Ship-to Parties
in Charges
  Set : 'Allow all active parties' from the LOV
.
2. Navigate to Service (R) -> Create Service Requests
  Create a New SR
  Navigate to Charges Tab and under Bill To/Ship To subtabs, Click on
Bill-To party or Ship-To party LOV and check the results
  Only related and SR customer party is displaying and not showing all
the active parties.


Cause

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