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Dependent Life Enrollment Status is Suspended After Salary Changed Life Event (Doc ID 2234611.1)

Last updated on FEBRUARY 28, 2019

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP8 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
When processing the Salary Change life event, the enrollments for Dependent Life are suspending.

EXPECTED BEHAVIOR
-----------------------
Expect since the certification requirements have already been provided for this enrollment, the election should not be suspending.
Additionally, if the life event is backed out to Unprocessed status and reprocessed, the Dependent Life is not suspending.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Benefits Service Center and query the currently enrolled employee.
3. Process the Salary Changed life event.
See that the enrollment in Dependent Life is suspended and the Enrollment Requires Certification Action Items is generated.

Cause

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In this Document
Symptoms
Cause
Solution
References


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