Contract Mass Update Is Failing For Subtotal Update Without Any Error Message (Doc ID 2235214.1)

Last updated on FEBRUARY 17, 2017

Applies to:

Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

When attempting to use the Mass Update functionality to change the Subtotal values of a Subline, the concurrent program ends in a Warning but no actual error message is shown.

ERROR
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The Error field is blank for each subline.


STEPS
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The issue can be reproduced at will with the following steps:
1. Open contract and click on mass update
2. Select Group select for one of the lines, populate a sub total and click on Save
3. Notice that the price is shown as valid
4. Click on Submit
5. Program completes with Warning
6. View output
7. Output file shows no error message

Changes

 

Cause

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