Issue In Format Of Displaying Pricing Amount Under Charges Tab

(Doc ID 2235355.1)

Last updated on FEBRUARY 20, 2017

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.



When entering value 10,555 for "Override Unit Price" in the Pricing sub tab under Charges in Create SR form, the "Extended Price" and "Net Price" prices become 10.555,00.

Value entered in the "Override Unit Price" should reflect correctly in "Extended Price" and "Net Price" fields.

The issue can be reproduced at will with the following steps:

1. Set the profile option "ICX: Numeric characters" value to 10.000,00
2. Navigate to Service (R) -> Service Requests -> Create Service Requests. Create the SR
3. Under Charges tab, create new charge line.
4. Click on Pricing tab and enter the value for "Override Unit Price" as 10,555 and tab out.
5. the "Extended Price" and "Net Price" prices become 10.555,00.


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