How Does the Contract Status Appear In Service Request Form ,Workbench Tab?

(Doc ID 2235451.1)

Last updated on FEBRUARY 20, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Why does the status of Contract in Service Request Workbench Tab show different from Contract status in Service Contract Form header?
 

Solution

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