Scheduler Work Bench Work Order Hierarchy Not Generating (Doc ID 2235653.1)

Last updated on JUNE 27, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.2.5 and later
Information in this document applies to any platform.
Asset Definition

Symptoms

EAM-Scheduler work bench work order hierarchy not generating'. Work order should appear on the left side of the workbench window, with their associated operations and resources in a tree hierarchy format.

The issue can be reproduced at will with the following steps:

  1. Navigation-->Scheduler Workbench

  2. Saved Search will be Opened

  3. Trying to expand by clicking on + button.

  4. Hierarchy is not available for any WorkOrder

  5. At the bottom of the screen one can see that the page is loading but hierarchy is not generating

Cause

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