DATAFIX : Sales Order Line Stuck Post-Billing Acceptance
(Doc ID 2235705.1)
Last updated on DECEMBER 10, 2024
Applies to:
Oracle Order Management - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
Sales Order Line Status is "POST-BILLING_ACCEPTANCE" and cannot progress to "Closed". On Sales order form lines tab > Action > Actions -> Fulfillment Acceptance, "Accept", then click "Go" button
Below Error message appears and sales order line did not progress to CLOSED
"Acceptance/Rejection failed. Error:"
EXPECTED BEHAVIOR
Fulfillment acceptance should happen without error and order line should close after customer acceptance is complete
Steps
Data corruption, issue cannot be reproduced at will
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |