Deleting An Order Line In Order Management Takes In Excess Of Ten Minutes (Doc ID 2235949.1)

Last updated on FEBRUARY 21, 2017

Applies to:

Oracle Order Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Transaction Entry

ACTUAL BEHAVIOR
---------------
Deleting an order line in Order Management takes in excess of ten minutes. Below query is taking most of the time:

UPDATE OE_ORDER_LINES_ALL SET BILLING_PLAN_HEADER_ID=NULL
WHERE
BILLING_PLAN_HEADER_ID =:B1

EXPECTED BEHAVIOR
-----------------------
Expect faster performance.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Super User responsibility
2. Navigate to Sales Order form
3. Query order number
4. Delete a line.



Cause

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