Booking or Deleting an Order Line in Order Management Takes in Excess of Ten Minutes

(Doc ID 2235949.1)

Last updated on JUNE 16, 2018

Applies to:

Oracle Order Management - Version 12.2.4 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
Booking or Deleting an order line in Order Management takes in excess of ten minutes. Below query is taking most of the time:

UPDATE OE_ORDER_LINES_ALL SET BILLING_PLAN_HEADER_ID=NULL
WHERE
BILLING_PLAN_HEADER_ID =:B1

EXPECTED BEHAVIOR
Expect faster performance.

STEPS
The issue can be reproduced at will with the following steps:
1. Order Management Super User responsibility
2. Navigate to Sales Order form
3. Query order number
4. Delete a line.
5. Issue is also seen when Booking


Changes

 

Cause

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