Enterprise Asset Management OAF Pages Throw Error "JBO-27022: Failed to load value at index XX" or "Could not load application module 'oracle.apps.eam...."
(Doc ID 2236370.1)
Last updated on APRIL 30, 2024
Applies to:
Oracle Enterprise Asset Management - Version 12.1.1 and laterInformation in this document applies to any platform.
Symptoms
When trying to open different EAM self service pages, the following error is observed
## Detail 0 ##
oracle.adf.mds.exception.MDSRuntimeException: Unable to find component with absolute reference = /oracle/apps/eam/workorder/webui/EAM_EW_START_PAGE, XML Path = {1}. Please verify that the reference is valid and the definition of the component exists either on the File System or in the MDS Repository. <Line 2, Column 1>: XML-20108: (Fatal Error) Start of root element expected.
at oracle.adf.mds.internal.MetadataManagerBase.getUserCustomizationData(MetadataManagerBase.java:250
The issue can be reproduced with below steps:
1. open Maintenance Super User responsibility
2. open Work Order tab and perform a search or open a work order page details
3. observe the error
Example for the error in different EAM pages
oracle.apps.fnd.framework.OAException: Could not load application module 'oracle.apps.eam.workorder.server.EasyWorkOrderSearchAM'.
oracle.apps.fnd.framework.OAException: Could not load application module 'oracle.apps.eam.home.server.EamHomePageAM'.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |