Enterprise Asset Management OAF Pages Throw Error "JBO-27022: Failed to load value at index XX" or "Could not load application module 'oracle.apps.eam...."

(Doc ID 2236370.1)

Last updated on OCTOBER 18, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

When trying to open different EAM self service pages, the following error is observed

oracle.apps.fnd.framework.OAException: oracle.jbo.AttributeLoadException: JBO-27022: Failed to load value at index XX with java object of type java.lang.String due to java.sql.SQLException.
oracle.apps.fnd.framework.OAException: Could not load application module 'oracle.apps.eam.XXXXXXXXX'.

## Detail 0 ##
oracle.adf.mds.exception.MDSRuntimeException: Unable to find component with absolute reference = /oracle/apps/eam/workorder/webui/EAM_EW_START_PAGE, XML Path = {1}. Please verify that the reference is valid and the definition of the component exists either on the File System or in the MDS Repository. <Line 2, Column 1>: XML-20108: (Fatal Error) Start of root element expected.

at oracle.adf.mds.internal.MetadataManagerBase.getUserCustomizationData(MetadataManagerBase.java:250

The issue can be reproduced with below steps:
1. open Maintenance Super User responsibility
2. open Work Order tab and perform a search or open a work order page details
3. observe the error

 

Example for the error in different EAM pages

oracle.apps.fnd.framework.OAException: Could not load application module 'oracle.apps.eam.workorder.server.EasyWorkOrderSearchAM'.
oracle.apps.fnd.framework.OAException: Could not load application module 'oracle.apps.eam.home.server.EamHomePageAM'.

 

Cause

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