Assigning Task Resource Displays Same Resources Multiple Times (Doc ID 2236429.1)

Last updated on FEBRUARY 22, 2017

Applies to:

Oracle Scheduler - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

When using Task Scheduler in the Service Request form, the Schedule Task form shows each Resource multiple times with the same start and end times.

Expected Behavior:

Each available Resource should be listed only once.

Steps:

(R) Service
(N) Service Requests > Create Service Request

- Create an SR with a Task
- Navigate to the Tasks Tab
- Enter an Owner and Assignee Type = Employee
- For the Assignee, use the Scheduler-button to open the Schedule Task form.

=> Schedule Task form displays duplicates.

Cause

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