R11i: R12: OIE: Error In Expense Report Approval. Error - 3120: Activity 'APEXP/167436' Has No Performer Even Though an Approverl Does Exist with Signing Limits (Doc ID 2236610.1)

Last updated on FEBRUARY 22, 2017

Applies to:

Oracle Internet Expenses - Version 12.1.3 and later
Information in this document applies to any platform.
Expense Report Approval Workflow APEXP
Error - 3120: Activity 'APEXP/167436' Has No Performer
Signing Limits
Authorized Delegate
Duplicate Employees

Symptoms

An expense report entered by an Authorized Delegate, errors in workflow with a message that there is no performer for an approval notification.

Workflow shows the following error when attempting to send a notification to Request Approval from management.  AME is not used.
ERROR
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Error - 3120: Activity 'APEXP/167436' has no performer

Wfstatus diagnostic shows that the workflow data is not recognizing the manager, only the Manager ID is populated. All of the fields should be populated in the workflow.:

MANAGER_APPROVAL_SEND_COUNT 0
MANAGER_DISPLAY_NAME
MANAGER_ID 4021
MANAGER_NAME




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Submit an expense report on behalf of employee A by employee B.  Both have employee C as their manager.
2. Workflow errors and cannot find a performer.
3. Note that if employee B submits a report on their own behalf, however, no error occurs and the report notification is sent out correctly.


Cause

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