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How to troubleshoot Cost of Goods Sold Account (COGS) issue in Order Management And Shipping Execution (Doc ID 2236830.1)

Last updated on SEPTEMBER 24, 2020

Applies to:

Oracle Order Management - Version to 12.2.7 [Release 11.5.10 to 12.2]
Oracle Shipping Execution - Version to 12.2.7 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.


This Note is designed to help the audience diagnose and troubleshoot COGS issues/errors that arise during Interface Trip Stop (ITS) Processing or during the Receiving (RCV) action.

Logs show a very generic message

Unable to get account for delivery detail id <delivery_detail_id>

But more specific errors are

1. Error Message : ORA-20002: 3135: 'Wf_Item_Activity_Status.Set_Error(error_process)' is not permitted in synchronous processes.

2. Cost Of Goods Sold Account Generation Failed with error : <User defined message>

Troubleshooting Steps

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In this Document
Troubleshooting Steps

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