Negative Invoiced Quantity After Canceling Unsubmitted Invoice In iSupplier Portal (Doc ID 2237253.1)

Last updated on DECEMBER 05, 2019

Applies to:

Symptoms

Version 12.1.3 iSupplier Portal

After canceling an invoice in iSupplier Portal that has not been submitted;
the invoiced quantity of the related PO become negative.
Issue seen with all unsubmitted invoices when cancelled.

STEP
-----------
  In Purchasing responsibility
  - Create PO with Quantity (ex. 5)
  - Receive the PO partially (ex. 3)
  In iSupplier Portal External responsibility
  1. Go to Finance -> Create Invoice
  2. Search for PO
  Currently shows Quantity as Ordered 5, Received 3, Invoiced 0
  - Create Invoice for Quantity for quantity 1
  -> Save
  - INVxxxxx  created, Unsubmitted
  message
  " INVxxxx has been saved for update and later submission"
  3. Cancel Invoice (Finance -> Create Invoice)
  -> search for PO / Unsbumitted Invoice. -> Cancel
  4. Now Try to create an invoice.
  Finance -> Create Invoice
  Search for PO xxxxx
  ==> PO now shows with Quantity Invoiced as negative value
  (Ordered 5 Received 3, Invoiced -1)

EXPECTED BEHAVIOR
-------------------------------
  After cancelling unsubmitted invoice, quantity does not show negative.

Cause

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