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Service Request Problem Summary Character Limit in Different Languages. (Doc ID 2237267.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


There appears to be a difference in the Service Request  problem summary character limit which is based on the language characters used. When we compare how many Chinese characters we can enter with how many English characters we can enter, able to enter up to 240 English characters, but can only enter up to 80 Chinese characters (no spaces).

Is this a multi-byte character issue ?But able to enter up to 240 characters such as #$%.

Is this standard functionality ?Is  there is a different limit for Chinese, or Cyrillic or other non-English languages?


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