Customer Search Returns Unrelated Accounts (Doc ID 2237433.1)

Last updated on FEBRUARY 27, 2017

Applies to:

Oracle iReceivables - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, Customer Search

ACTUAL BEHAVIOR
---------------
When searching for a Customer, two unrelated customers are returned.

EXPECTED BEHAVIOR
-----------------------
Expect only the customer searched by is returned.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to iReceivables Internal responsibility > Customer Search
2. Enter a customer account number to search for and do not check the Search by Customer Name/Number checkbox.
3. Multiple unrelated customers are returned instead of just the customer searched for.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see only the customer searched.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms