Electability not Revaluated in Self-Service > Benefits When Adding a Dependent (Doc ID 2237574.1)

Last updated on FEBRUARY 28, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Self-Service electability not re-evaluated while adding a dependent during Open enrollment.

Dependent added during enrollment flow of Open is not considered in option choices without backing out and re-processing.


EXPECTED BEHAVIOR
-----------------------
Expect that once dependent is added during enrollment flow - electable choices are refreshed during transition to election page. Election page should show

STEPS
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The issue can be reproduced at will with the following steps:

With Family Member Code set to 'Check Dependent Designation Requirements'
1. Navigate to Employee Self-Service Responsibility > Benefits
2. Add new Dependent in Enrollment Flow
3. Navigate to Benefit Choices page:
  - Only visible options are Self-Only options
4. Now back out the Life Event and Re-Process (Benefits Service Center > View Person Life Events)
5. Navigate back to Employee Self Service and enter Enrollment Flow
  - Skip Dependent page as this step has already been done
  - See that Enrollment Choices now include Dependent Options

Cause

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