SR Form - Counter Capture Page Showing As Read Only (Doc ID 2238258.1)

Last updated on MAY 19, 2017

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Oracle Complex Maintenance, Repair, & Overhaul - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When trying to enter counter readings through a Service Request the fields are greyed out.

EXPECTED BEHAVIOR
-----------------------
Expect to be able to enter readings without issue

STEPS
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The issue can be reproduced at will with the following steps:

1. Navigation: Service >> Service >> Service Requests >> Find Service Request >> Enter Service Request Number
  
2. When Service Request is open, click on Tools >> Counter Capture

3. Observe that the Counter entry field is not open for data entry

4. Also found 'CSI_COUNTER_READINGS_VUHK' package is invalid

Changes

 Patch 18448490:R12.CSI.B was applied, but did not resolve the issue.

Cause

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