SR Form - Counter Capture Page Showing As Read Only

(Doc ID 2238258.1)

Last updated on MAY 19, 2017

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Oracle Complex Maintenance, Repair, & Overhaul - Version 12.1.3 and later
Information in this document applies to any platform.


When trying to enter counter readings through a Service Request the fields are greyed out.

Expect to be able to enter readings without issue

The issue can be reproduced at will with the following steps:

1. Navigation: Service >> Service >> Service Requests >> Find Service Request >> Enter Service Request Number
2. When Service Request is open, click on Tools >> Counter Capture

3. Observe that the Counter entry field is not open for data entry

4. Also found 'CSI_COUNTER_READINGS_VUHK' package is invalid


 Patch 18448490:R12.CSI.B was applied, but did not resolve the issue.


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