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Iemagntasss.jsp Unable To Remove Agent From Account (Doc ID 2238331.1)

Last updated on FEBRUARY 28, 2017

Applies to:

Oracle Email Center - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Agent can not have 'Email Access' turned off for an Account.

EXPECTED BEHAVIOR
-----------------------

Agent can have 'Email Access' turned off for an Account.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

(R) Email Center Supervisor
(N) Supervisor/Account/Agent/Assignment

Agents to Accounts

Uncheck 'Email Access' box for Agent.
Apply

Screen refreshed but Agent still has access.


Cause

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