Service HTML: Personalization not Working Properly (Mandatory Last Name Field) (Doc ID 2238686.1)

Last updated on MARCH 13, 2017

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Party Search and Create Person


When attempting to use personalization to make First name or Last name as mandatory in the Create option from the Create Person page,
the personalization does not work and user can create person without populating the Mandatory field.

Expect the Field set as Mandatory to throw some validation error when it is not populated though it is a mandatory field

The issue can be reproduced at will with the following steps:

1)  Case Management (R)
2)  Agent Dashboard (N)
3)  Click on Party Search Link and opt for Create Person
4)  Click on Personalize and make the First Name or Last Name as Mandatory
5)  Test by creating a person with mandatory field not populated
6)  No validation message is thrown and user can create person 


Due to this issue, users cannot use personalization to make fields mandatory in Create Person page.

Cause

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