How To Identify Service Requests Without Valid Account Number Displayed In SR Form

(Doc ID 2238704.1)

Last updated on FEBRUARY 28, 2017

Applies to:

Oracle Teleservice - Version 12.0.1 and later
Information in this document applies to any platform.


In Service Request (SR) form there are many SRs without account number displayed.
How to identify all SRs without valid account number displayed in SR form ?

Steps to reproduce the issue:
(R) Service
(Nav) Service request > Create Service Request
- Searching for an existing SR.
- in SR form the account number is not displayed


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