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Benefits ACA Archive Process Fails with Error: FDPSTP failed due to ORA-20001 (Doc ID 2239132.1)

Last updated on MARCH 01, 2021

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP7 and later
Information in this document applies to any platform.

Symptoms

Error in Benefits ACA Archive Process:

 

ORACLE error 20001 in FDPSTP

Cause: FDPSTP failed due to ORA-20001: :
ORA-06512: at "APPS.FND_MESSAGE", line 509
ORA-06512: at "APPS.BEN_ACA_PERSON", line 8893
ORA-06512: at line 1
.

The SQL statement being executed at the time of the error was: SELECT 31-JAN-2021 20:34:04
+---------------------------------------------------------------------------+
Start of log messages from FND_FILE
+---------------------------------------------------------------------------+
User-Defined Exception
More than one Transmitters are present in the Business Group. Please verify the setup
+---------------------------------------------------------------------------+
End of log messages from FND_FILE



Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Navigate to US_HRMS_Manager responsibility > Processes and Reports > Submit Single Report
  - Run 'Benefits ACA Archive Process'
  - Error: ORACLE error 20001 in FDPSTP

Changes

Latest ACA Patches applied.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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