My Oracle Support Banner

ARXCWMAI - No Possibility To Save Multiple Changes Related To Different Organizations While Creating Disputes (Doc ID 2239284.1)

Last updated on MARCH 07, 2017

Applies to:

Oracle Receivables - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Collections

ACTUAL BEHAVIOR
---------------
When accessing the Transaction form for a specific customer and revising, record by record, more than one record related to different org_id, notice that after saving and re-query only the last revision performed is saved.

EXPECTED BEHAVIOR
-----------------------
Expect to be able to save multiple changes related to different organizations.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Receivables Manager
2. Navigation: Transactions > Transactions
3. Create a transaction for one of the existing OU
4. Create a transaction for a different existing OU
5. Navigate to Account Details form and update Dispute amounts > Save
6. Notice that 2 records have been updated
7. Close and re-query the form
8. Notice only the last record is saved

WHAT IS WORKING
-----------------------
There is a workaround that can be used and that is to save record by record (instead of saving at the end of your activity)and all the revisions are saved.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot save multiple revisions at a time and this is delaying user activity and deadlines.

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
 Still Have Questions?
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.