ARXCWMAI - No Possibility To Save Multiple Changes Related To Different Organizations While Creating Disputes (Doc ID 2239284.1)

Last updated on MARCH 07, 2017

Applies to:

Oracle Receivables - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Collections

ACTUAL BEHAVIOR
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When accessing the Transaction form for a specific customer and revising, record by record, more than one record related to different org_id, notice that after saving and re-query only the last revision performed is saved.

EXPECTED BEHAVIOR
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Expect to be able to save multiple changes related to different organizations.

STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility: Receivables Manager
2. Navigation: Transactions > Transactions
3. Create a transaction for one of the existing OU
4. Create a transaction for a different existing OU
5. Navigate to Account Details form and update Dispute amounts > Save
6. Notice that 2 records have been updated
7. Close and re-query the form
8. Notice only the last record is saved

WHAT IS WORKING
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There is a workaround that can be used and that is to save record by record (instead of saving at the end of your activity)and all the revisions are saved.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot save multiple revisions at a time and this is delaying user activity and deadlines.

 

Cause

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