Reason Codes Not Visible In Sales Order Form - Field Grayed Out

(Doc ID 2239292.1)

Last updated on MARCH 07, 2017

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Goal

"Reason Code" field is grayed out in Sales Order Lines.

Whenever request date or quantity is updated on the sales order line,we provide a reason for this change, which can be viewed for audit purpose.
However, reason is not visible in Sales Orders form 'Reason' field - it is being grayed out.
Is there is any setup that needs to be done in order to see the reason for any update on the SO line?
 

Solution

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