Error 'Service line X.X, Product is Covering an Invalid Subscription Product' during QA Check (Doc ID 2239787.1)

Last updated on MARCH 06, 2017

Applies to:

Oracle Service Contracts - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Service Authoring

When attempting to approve the contracts, the following error occurs.

ERROR
-----------------------
Service line X.X, Product is covering an invalid subscription product.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Service Contracts Manager
2. Query a Subscription Contract
3. Check QA
4. Received error 'Service line X.X, Product is covering an invalid subscription product'.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms