R12:IBY: Format Payment Instructions Using e-Commerce Gateway Processing Fails With ORA-06512: At "APPS.IBY_EXTRACTGEN_PVT", Line 380 (Doc ID 2239872.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Payments - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to format a payment instruction using a custom payment process profile (PPP) configured for e-Commerce Gateway processing, the following error occurs.

ERROR
java.sql.SQLException: ORA-06510: PL/SQL: unhandled user-defined exception
ORA-06512: at "APPS.IBY_EXTRACTGEN_PVT", line 380
ORA-06512: at line 1

STEPS
The issue can be reproduced at will with the following steps:
1. Submit a payment
2. Process through formatting stage
3. Observe formatting completes in error

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot complete any payments using the affected format.

Cause

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