oracle.adf.mds.MetadataDefException exception when try to update a service request in Customer Support Specialist (Doc ID 2239880.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Create Service Request

When attempting to update an existing service request from Customer Support Specialist, the following error occurs:

ERROR
=====
You have encountered an unexpected error. Please contact System Administrator for assistance.
Click here for exception details

When looking at the exception:

oracle.apps.fnd.framework.OAException: Application: FND, Message Name: FND_NO_REGION_DATA. Tokens: REGIONCODE = /oracle/apps/cs/csz/incident/webui/UpdateSRPG;
at oracle.apps.fnd.framework.webui.JRAD2AKMapper.getRootMElement(JRAD2AKMapper.java:559)
at oracle.apps.fnd.framework.webui.OAWebBeanFactoryImpl.getWebBeanTypeDataFromJRAD(OAWebBeanFactoryImpl.java:3264)
at oracle.apps.fnd.framework.webui.OAWebBeanFactoryImpl.getRootApplicationModuleClass(OAWebBeanFactoryImpl.java:2984)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1149)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:582)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:470)
at _pages.__oa._jspService(__oa.java:233)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
...
## Detail 0 ##

Exception:
oracle.adf.mds.MetadataDefException: Unable to find component with absolute reference = /oracle/apps/cs/csz/incident/webui/UpdateSRPG, XML Path = null.
Please verify that the reference is valid and the definition of the component exists either on the File System or in the MDS Repository.
at oracle.adf.mds.internal.MetadataManagerBase.findElement(MetadataManagerBase.java:1451)
at oracle.adf.mds.MElement.findElement(MElement.java:97)
at oracle.apps.fnd.framework.webui.JRAD2AKMapper.getRootMElement(JRAD2AKMapper.java:531)
at oracle.apps.fnd.framework.webui.OAWebBeanFactoryImpl.getWebBeanTypeDataFromJRAD(OAWebBeanFactoryImpl.java:3264)
...


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Customer Support Specialist > Agent Dashboard
2. Click on an existing SR to go to update SR page
3. The reported error occurs


Changes

 

Cause

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