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Customer Support Specialist: oracle.adf.mds.MetadataDefException Error When Trying to Update a Service Request (Doc ID 2239880.1)

Last updated on FEBRUARY 25, 2019

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

When attempting to update an existing Service Request from Customer Support Specialist (Service HTML), the following error occurs:

ERROR
=====
You have encountered an unexpected error. Please contact System Administrator for assistance.
Click here for exception details

When looking at the exception:

oracle.apps.fnd.framework.OAException: Application: FND, Message Name: FND_NO_REGION_DATA. Tokens: REGIONCODE = /oracle/apps/cs/csz/incident/webui/UpdateSRPG;
at oracle.apps.fnd.framework.webui.JRAD2AKMapper.getRootMElement(JRAD2AKMapper.java:559)
at oracle.apps.fnd.framework.webui.OAWebBeanFactoryImpl.getWebBeanTypeDataFromJRAD(OAWebBeanFactoryImpl.java:3264)
at oracle.apps.fnd.framework.webui.OAWebBeanFactoryImpl.getRootApplicationModuleClass(OAWebBeanFactoryImpl.java:2984)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1149)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:582)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:470)
at _pages.__oa._jspService(__oa.java:233)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
...
## Detail 0 ##

Exception:
oracle.adf.mds.MetadataDefException: Unable to find component with absolute reference = /oracle/apps/cs/csz/incident/webui/UpdateSRPG, XML Path = null.
Please verify that the reference is valid and the definition of the component exists either on the File System or in the MDS Repository.
at oracle.adf.mds.internal.MetadataManagerBase.findElement(MetadataManagerBase.java:1451)
at oracle.adf.mds.MElement.findElement(MElement.java:97)
at oracle.apps.fnd.framework.webui.JRAD2AKMapper.getRootMElement(JRAD2AKMapper.java:531)
at oracle.apps.fnd.framework.webui.OAWebBeanFactoryImpl.getWebBeanTypeDataFromJRAD(OAWebBeanFactoryImpl.java:3264)
...


Steps:

1. Go to Customer Support Specialist > Agent Dashboard
2. Click on an existing SR to go to Update SR page
=> The reported error occurs


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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